Cancellation policy

Purchase Options Cancellation Policy

At Drink Alula, we want your subscription experience to be simple and stress-free.

Cancelling Your Subscription You may cancel your subscription at any time before your next scheduled billing date with no cancellation fees. To cancel, log in to your account portal powered by Skio, navigate to your active subscription, and select "Cancel Subscription." You can also contact us at james@drinkalula.com and we'll handle it for you.

When to Cancel To avoid being charged for your next shipment, please cancel before your next billing date. Cancellations made after a billing cycle has processed will not be refunded for that period, and the associated order cannot be cancelled.

Pausing Your Subscription Not ready to cancel? You can pause your subscription for up to 3 months through your Skio account portal. This is a great option if you're stocked up or traveling.

Reactivating Your Subscription You can reactivate a cancelled subscription at any time by logging into your account or contacting us. Your original subscription discount or pricing may not be guaranteed upon reactivation.

Refunds Subscription orders that have already been processed and shipped are not eligible for refunds unless the product arrived damaged or defective. If you have an issue with a shipment, please contact us at james@drinkalula.com within 7 days of delivery.

Questions? We're happy to help. Reach out anytime at james@drinkalula.com.