Refund policy
Refund & Return Policy
At Drink Alula, we stand behind the quality of our products. If you're not completely satisfied, we're here to help.
Returns We accept returns of unopened, unused products in their original packaging within 30 days of the delivery date. To initiate a return, please contact us at james@drinkalula.com with your order number and reason for return. Once your return is received and inspected, we'll notify you of the approval status.
Refunds Approved returns will be refunded to your original payment method within 5–10 business days. Shipping costs are non-refundable. If your order arrived damaged or defective, please contact us within 7 days of delivery with photos and we'll make it right — no return required.
Opened or Used Products Due to the nature of consumable supplements, we are unable to accept returns on opened or used products unless the item arrived damaged or defective.
Subscriptions You may cancel your subscription at any time before your next billing date through your Skio account portal or by contacting us at james@drinkalula.com. Cancellations made after a billing cycle has processed are not eligible for a refund for that cycle. We do not offer partial refunds for unused subscription periods.
Exchanges We do not offer direct exchanges. If you'd like a different product, please return the eligible item and place a new order.
Non-Returnable Items
- Opened or used products
- Items purchased on final sale or with a non-returnable discount code
- Gift cards